Yes, premium membership is required to reduce the time of being in queue. You can upgrade your free account into premium membership account in the in-game shop. View more about the premium membership at http://goo.gl/qPObF8

PLS GAME MALL is the leading team in BNS power leveling field. In order to log into NC Account Management, Blade & Soul game client or BNS forums, you need to have verified your IP address. If you’re logging in from a new IP, you’ll get a warning message asking you for a verification code. Mostly our IP can not be the same as yours. The code should arrive at the email address you have registered to your NC Account within a few minutes.

Click on the link in the email or fill in the code provided and click ‘submit’ to proceed.

Security note: NEVER click on the verification link if you didn’t try to access the account management page. That would be like giving a stranger the keys to your house.

Another note: If you can’t find it in your inbox, definitely check your spam folder. Some email providers can block these authentication emails, or only deliver them after a significant delay. We have been informed of issues with the following providers:
1 & 1
GMX
WEB.DE
To make things as easy as possible in the future, we would advise you to change your email address to a different provider (like Gmail or Yahoo).